Privacy Policy

We have created this Privacy Policy to explain why we collect your data, how it's used, stored, and protected. We want you to understand what information we gather from our users, so you can feel secure and comfortable when using our services.

The main purpose of the Privacy Policy is to inform you about your data rights and how we handle personal information on our platform. This policy explains everything you need to know about data collection, usage, storage, and protection.

This Privacy Policy applies to all users who use our platform, which includes all services offered by Snatch Casino. By using our site and services, you agree to this policy and its terms.

By accessing or using the website, mobile application, or other online services provided by us (collectively referred to as "Services" in this Privacy Policy), you agree to the collection, use, transfer, and processing of your data as described in this Privacy Policy.

We collect several types of data from our users:

Personal Information• Name• Email address• Date of birth• Address• Phone number• Government-issued ID (for age verification)

Account Info• Username• Password (hashed for security)• Payment details (including credit card numbers, bank account information, etc.)

Technical Data• Device type and specifications• IP address• Browser type and version• Cookies

Usage Data• Site activity logs• Login history• Game interactions and outcomes

We use the collected data in various ways:

• Creating and managing accounts: We need personal information to create and manage user accounts, including verifying age.• Processing deposits and withdrawals: We use payment details for transactions and to keep your financial information secure.• Providing customer support: We access account info and usage data to resolve issues and improve our services.• Bonus eligibility and responsible gambling monitoring: We analyze data to ensure users comply with gaming regulations and offer rewards fairly.• Improving the site and personalizing the user experience: We use technical data, cookies, and analytics tools to optimize our website's performance and tailor it to individual preferences.• Fulfilling legal and regulatory obligations: We process your data as required by law or for industry compliance.

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve site functionality, and track interactions with our services. There are three main types of cookies:

• Essential Cookies: Required for the site's basic functioning (e.g., login management).
• Analytics Cookies: Help us understand user behavior on our platform.
• Marketing Cookies: Used to display personalized ads.

You can manage or disable these cookies through your browser settings. Please note that disabling them may affect your experience and functionality on our site.

We process data based on several legal grounds:

• Contractual necessity: We need this information to provide the Services you requested.• Legal obligations: To comply with laws, regulations, and industry standards.• Legitimate interests: For improving our platform, preventing fraud, and enhancing your experience.• User consent: When necessary, we'll ask for explicit permission before processing certain types of data.

We may share your personal data with:

• Payment processors (for transactions)
• Gaming providers (to ensure fairness and compliance)

Your personal data is not sold to third parties under any circumstances. However, we might disclose information as required by law or in response to a valid legal request from a governmental agency.

Personal data is kept for the duration specified below:

• Active accounts: Data related to your account will be stored until you request deletion or close your account.• Inactive accounts: After a period of account inactivity (as determined necessary for our business), we may delete or archive personal data, unless required by law to retain it.

We implement various security measures to protect your data:

• SSL encryption: Our website is protected with industry-standard SSL encryption to secure data transfer.
• Access controls: We limit access to sensitive data based on user roles and permissions.
• Authentication processes: We use robust authentication methods, including password hashing and two-factor authentication.
• Monitoring for unauthorized access: We continuously monitor our systems for potential security breaches.

Under the General Data Protection Regulation (GDPR) and applicable laws, you have several rights:

• Access, update or delete your data: You can request access to, correct inaccuracies in, or ask us to erase your personal information.• Withdraw consent or object to processing: If we rely on your consent for a particular purpose, you can withdraw it at any time. Additionally, you have the right to object to processing that's based on our legitimate interests.

If you wish to exercise these rights, please contact us through our designated support channels. We'll respond within a reasonable timeframe and handle your request accordingly.

We may transfer personal data outside of the user's country or EEA for various reasons:

• To comply with local laws and regulations
• For data storage on secure servers
• When transferring data to other Snatch Casino entities

To ensure compliance, we use appropriate safeguards such as Standard Contractual Clauses.

When linking to external websites, services, or content, please note that they have their own privacy policies. We're not responsible for the content or practices of third-party providers, so it's essential to review their individual policies before sharing your data.

We reserve the right to update this Privacy Policy as necessary. If changes significantly affect how we use, store, or protect your personal information, we'll notify you through email or our platform's in-app notifications. Continued use after a policy update indicates acceptance of the new terms and conditions.

If you have any questions about this Privacy Policy, please feel free to contact us for assistance.