Terms and conditions

1. Introduction 1.1 Purpose of the Terms These Terms and Conditions set out the rules for using our online services, including any websites, mobile apps, or other platforms operated by us.

1.2 Acceptance of Terms By registering an account with us, you agree to be bound by these Terms and Conditions in their entirety as amended from time to time.

1.3 Age and Legal Restrictions You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. If we reasonably believe that you are under this age or not eligible to use our services, we may refuse registration or block access to your account.

2. Account Registration 2.1 Eligibility To register an account with us, you must provide valid identification and proof of address as required by our Know Your Customer (KYC) policy.

2.2 KYC and Verification Requirements We may require additional verification information from time to time to ensure the security and integrity of your account. You must provide accurate and complete information in all instances.

2.3 Responsibility for Account Security You are responsible for maintaining the confidentiality and security of your account login details, including any usernames, passwords, or other access codes. You agree not to share these details with anyone else or use them unauthorised devices.

3. Deposits and Withdrawals 3.1 Accepted Payment Methods We accept a variety of payment methods, including credit cards, debit cards, e-wallets, and bank transfers. Please note that some payment methods may be subject to additional verification requirements.

3.2 Minimum and Maximum Limits Minimum deposits are £10, while maximum limits vary depending on your account type. We reserve the right to change these limits at any time without notice.

3.3 Processing Times and Fees Funds deposited using a credit or debit card will typically be credited to your account immediately, although this may take longer due to bank processing times. Withdrawals are processed within 24 hours but may take up to 5 working days to clear depending on the payment method used. Our fees for deposits and withdrawals can be found in our fee schedule.

3.4 Anti-Money Laundering Policy We take all necessary measures to prevent money laundering, including reporting suspicious activity to the relevant authorities. By registering an account with us, you agree not to use our services for any illegal or illicit activities.

4. Bonuses and Promotions 4.1 How Bonuses Are Credited Bonuses are credited to your account automatically upon meeting the specified conditions as outlined in our promotional materials. Please note that bonuses may be subject to certain wagering requirements, which must be met within a specified time period.

4.2 Wagering Requirements Wagering requirements apply to most bonuses and promotions, meaning you must place bets or wagers in accordance with the specified terms to release bonus funds into your account.

4.3 Expiry and Abuse Clauses Bonuses and promotions are valid for a specific period only (usually 30 days). If we reasonably believe that you have abused our promotional offers or otherwise breached these Terms, we reserve the right to cancel any bonuses, void bets, or withhold funds.

5. Gameplay and Fairness 5.1 RNG Usage Our online games use random number generators (RNGs) to ensure fairness and randomness in game outcomes. The outcome of each spin or round is independent and not influenced by previous results.

5.2 Game Malfunctions In the unlikely event of a game malfunction, all bets placed on that game will be voided and any winnings paid out accordingly. If you notice a game malfunction or other irregularity, please contact our support team immediately.

5.3 Limits on Play and Responsible Gaming Tools To promote responsible gaming practices, we have implemented various limits and tools to help manage your gameplay. These include deposit, wager, and session limits, as well as the option to self-exclude from our services for a specified period.

6. Responsible Gambling 6.1 Self-Exclusion Options You can choose to self-exclude from our services at any time by contacting our support team or using our self-exclusion feature in your account settings.

6.2 Deposit, Wager, and Session Limits We offer various limits to help manage your gameplay, including deposit limits (minimum £10), wager limits (£500 per spin), and session limits (1 hour). Please note that these limits may be subject to change without notice.

6.3 Help and Support Links For support with responsible gaming or other matters, please visit our dedicated responsible gaming page or contact our support team directly via email or live chat.

7. Prohibited Activities 7.1 Bonus Abuse We take all necessary measures to prevent bonus abuse, including monitoring account activity and reporting suspicious behaviour to the relevant authorities. By registering an account with us, you agree not to use our services for any fraudulent or illicit activities.

7.2 Fraud, Collusion, or Manipulation By registering an account with us, you agree not to engage in any form of fraud, collusion, or manipulation, including but not limited to:

• Cheating or attempting to cheat on our games;
• Using automated systems (bots) to place bets;
• Sharing login details or account information with anyone else;
• Using someone else's account or identity.

7.3 Use of Bots or Automated Systems Using any form of automation software, including but not limited to bots, macro programs, or other tools designed to simulate human-like activity on our platform is strictly prohibited.

8. Account Suspension and Closure 8.1 Voluntary Account Closure You can close your account at any time by contacting our support team via email or live chat.

8.2 Breach of Terms We reserve the right to suspend or close your account immediately if we reasonably believe that you have breached these Terms, including but not limited to bonus abuse, fraudulent activity, or failure to comply with age restrictions.

8.3 Inactivity and Dormant Accounts If your account remains inactive for 12 months or more, we may consider it dormant and subject to closure.

9. Privacy and Data Protection 9.1 Information Collected We collect a range of personal data from you, including but not limited to:

• Name and contact details;
• Date of birth and proof of age;
• Bank account information (for payment purposes).

9.2 Use and Storage of Personal Data We use your personal data in accordance with our privacy policy, which sets out how we store, process, and share your information.

9.3 GDPR Compliance (if applicable) If you are an EU resident, please note that we comply with the General Data Protection Regulation (GDPR) to ensure your rights under this regulation are respected.

10. Limitation of Liability 10.1 Losses We do not accept liability for any losses or damages arising from game outcomes or other technical issues beyond our reasonable control.

10.2 System Errors In the unlikely event that we experience a system error resulting in loss of funds, we will make all necessary efforts to rectify the situation as soon as possible.

10.3 Third-Party Links Our website may contain links to third-party websites or services not operated by us. By clicking on these links, you agree to leave our site and use such services at your own risk.

11. Amendments and Updates 11.1 Right to Modify the Terms We reserve the right to modify these Terms and Conditions from time to time without notice. Changes will become effective immediately upon posting.

11.2 Notification of Changes In some cases, we may notify you of changes via email or in-app notifications. However, it is your responsibility to regularly review these Terms for updates and ensure compliance with any amendments.